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Open your account with clear data terms

Your DANA, OVO, GoPay and QRIS wallet details, login events, and cookie choices sit under this Privacy Policy before you open an account.

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bet1000 Open your account with clear data terms
CONTACT ROUTES

Browse privacy support routes

Privacy requests should not feel hidden. We keep contact paths inside the account area and on bet1000.bet so you can ask about access, correction, deletion, or cookie choices without leaving the service flow. For account-linked requests, we may need a login check, masked wallet proof, or the email tied to your profile before we discuss data.

Team online

Live chat

Use live chat from 09:00 to 23:00 WIB when you need a fast privacy check. We may ask for your username, last login device, and one masked DANA or QRIS receipt number before we discuss account data.

Email desk

Send privacy requests to [email protected] with your account email and the change you want. We read email cases every day and reply with the next identity step before any account data is shared.

WhatsApp help

If you prefer WhatsApp, ask support to open a privacy ticket during 09:00 to 23:00 WIB. Keep screenshots limited to masked OVO, GoPay, or QRIS details so unrelated personal data stays out.

ACCOUNT SAFETY

Explore how we secure your data

Clear privacy handling is part of how we run your account, not a separate promise. We separate wallet records from game activity, limit staff access by role, and keep session tools visible…

Data we collect

When you open an account, we collect your username, contact details, login time, device signals, and verification status. Game activity, including Speed Blackjack or Lucky Neko sessions, is stored as account activity rather than public profile data.

Payment records

DANA, OVO, GoPay, and QRIS records are used to match deposits, withdrawals, and wallet checks. We store transaction IDs, amounts, time stamps, and status data so support can trace a payment without asking for full wallet access.

Cookies and device

Cookies help us keep you logged in, remember language choices, and detect unusual sign-ins. On mobile Chrome, you can use Settings > Site settings > Cookies to adjust browser behaviour before returning to your account.

Account security

You can check active sessions from Profile > Security > Sessions after login. If a device looks unfamiliar, contact us right away so we can secure the account before responding to any privacy request.

Retention windows

We keep wallet, verification, and support records only as long as needed for account service, dispute handling, security checks, and duties that depend on local law. When data is no longer needed, we delete or anonymise it.

Change requests

For name, email, phone, or wallet-linked corrections, start from Account > Verification or contact [email protected]. We may request one extra identity check before changing data tied to withdrawals or account access.

Check answers on your privacy rights

These answers focus on the privacy questions we receive most often from Indonesia account holders. Use them before you open an account, update a profile, change cookie settings, or ask us to delete data. If your case involves wallet records, include the payment rail name and a masked receipt reference.

We collect your username, contact details, login records, device signals, verification status, and wallet activity. If you open Speed Blackjack, Aviator, or Bingo, we also record account activity needed for history, support, and security checks.

We keep payment records to match wallet movements, trace missing transactions, process withdrawals, and answer support cases. The record usually includes payment rail, status, time stamp, amount, and reference code, not full access to your wallet.

Yes. Send the correction through Account > Verification or email [email protected]. We check that the request comes from you before changing email, phone, name, or wallet-linked data because those fields affect account access.

Cookies keep sessions active, remember display choices, and help detect unusual access. You can adjust browser cookie settings on your device, but blocking all cookies may require a fresh login when you return to the lobby.

Your game activity is limited to systems and staff roles that need it for account history, support, risk checks, or technical troubleshooting. It is not shown as a public profile, and vendors receive only task-related data.

Retention depends on the data type. Support chats may be shorter than payment, verification, or withdrawal records. We keep data for account service, disputes, security, and duties that depend on local law, then delete or anonymise it.

Use live chat from 09:00 to 23:00 WIB, email [email protected], or ask WhatsApp support to open a privacy ticket. Include your account email and masked DANA, OVO, GoPay, or QRIS reference if relevant.

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